Question 1

What is thecybernav?

Accepted Answer

thecybernav is Egypt's premier industrial 3D printing service. We offer fully automated instant quotes, FDM printing with engineering-grade materials, and fast delivery nationwide.

Question 2

Do I need an account to get a quote?

Accepted Answer

No. Your first quote is completely free and requires no registration. Create a free account to save quotes, track orders, and access your personal CAD file library.

Question 3

Where are you based and do you deliver across Egypt?

Accepted Answer

We are based in New Cairo, Cairo. We deliver to all Egyptian governorates via Wassalha courier, and offer express direct shipping for urgent projects via WhatsApp coordination.

Question 4

How fast is the turnaround time?

Accepted Answer

Most orders are produced and dispatched within 24–48 hours of payment confirmation. Larger or more complex projects may take longer — we always communicate the timeline clearly before production starts.

Question 5

How is the price calculated?

Accepted Answer

Our algorithm analyzes your uploaded 3D model and calculates material usage, support material, machine time, and labor. The price shown is the final price — fixed and transparent with no hidden fees.

Question 6

Is the instant quote price guaranteed?

Accepted Answer

Yes. The price you see in the quote tool is the price you pay. Unless you change material, infill, or layer height settings, the quote is locked in.

Question 7

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD), Vodafone Cash mobile wallet, and InstaPay bank transfer. All prices are in Egyptian Pounds (EGP).

Question 8

Do you offer discounts for large orders?

Accepted Answer

Yes. Volume discounts are available for orders above a certain quantity. Contact us directly or use the contact form for a custom B2B quotation.

Question 9

Which materials do you offer?

Accepted Answer

We offer PLA+ (ideal for detailed prototypes), ABS (heat-resistant and impact-tough), PETG (chemical-resistant mechanical parts), and PETG-CF (carbon fiber-reinforced for maximum stiffness and rigidity).

Question 10

Which material should I choose?

Accepted Answer

Use PLA+ for prototypes and presentation models. Use ABS for parts that need heat resistance or post-processing. Use PETG for functional mechanical parts. Use PETG-CF for industrial load-bearing applications. Our engineering team can advise you.

Question 11

Can you print in multiple colors?

Accepted Answer

Yes. We offer a range of colors per material. Select your preferred color in the quote tool. Note that PETG-CF is only available in black due to its carbon fiber composition.

Question 12

Which file formats do you accept?

Accepted Answer

Our instant quote engine accepts STL files. We also accept OBJ, 3MF, and STEP files via manual review. STL is the most common format and is supported by all major CAD tools.

Question 13

How should I prepare my STL file?

Accepted Answer

Ensure your model is watertight (no open shells), export at medium or high resolution, scale it in millimeters, and remove any internal geometry that cannot be printed. Our guide page explains the full process.

Question 14

What is the maximum print size?

Accepted Answer

Our standard build volume is 256×256×256 mm. For larger parts, we can split the model and print in sections. Contact us to discuss the best approach for oversized parts.

Question 15

How do I track my order?

Accepted Answer

Log in to your dashboard to see real-time order status — from production through QA inspection to dispatch. You will also receive email updates at each milestone.

Question 16

Can I cancel an order after placing it?

Accepted Answer

Yes, but only within a short window after placing the order (before production begins). Once your parts enter the print queue, cancellation may not be possible. Check your order detail page for the cancellation option.

Question 17

What happens if a part is defective?

Accepted Answer

If any part fails to meet our stated tolerances or material specifications, we reprint it at no charge. Our quality guarantee is absolute — if it is not right, we make it right.

Question 18

Do you offer B2B or volume production services?

Accepted Answer

Yes. We provide batch production, dedicated machine allocation, and staged delivery schedules for businesses. Contact us for a custom B2B agreement and volume pricing.

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